Assessing the efficiency of airports by considering health and safety issues: A pilot study for Turkey

Purpose: Airport management is influenced by several related critical decisions on financial and technical operations. Optimum utilization of resources, including assets personnel, to achieve better service quality for the passengers an efficient airport. Due its importance, this paper aims assess performance airports based security, safety, possible work-related health problems considering uncertain unclear number their baggage. Design/methodology/approach: The efficiency 30 in Turkey evaluated with a basic Data Envelopment Analysis (DEA) model two inputs five outputs. Then, redefined undesired output. High, medium, low seasons are defined second DEA estimate passenger third utilizes principles Fuzzy (F-DEA) that handle uncertainty output data.Findings: results three models confirm weight baggage consequently safety issues should not be overlooked when optimizing airport efficiency. Utilizing fuzzy theory has potential help managers improve operational dealing estimating workload handlers.Research limitations/implications: No permission was given make interviews ground handling personnel gather real-life data analyze task durations workers’ body movements.Practical implications: Inputs, outputs, study can used any other country.Social importance passengers, handlers, residents who live close considered.Originality/value: This contributes assessment literature dynamic issues. pioneering study, up-to-best knowledge, first (baggage handler workload) also utilizing data.